Oben Limited Warranty
Oben warrants that products or product components manufactured and distributed by the company:
- Meet or exceed the standard requirements of the New Zealand Building Code.
- Be free from inherent defects in materials and workmanship for the Warranty Durability Schedule (see below).
Rock-Stone ® 25 Year Leak Free WARRANTY*
Provided Oben Rock-Stone ® Polyceramic Pre-formed Shower Base or Niche have been installed correctly in accordance with Oben’s individual product installation instructions.
Oben warrants Rock-Stone ® Shower Base & Niche products which are manufactured from 100% impervious materials, are guaranteed against water leakage, moisture or water permeating through the Rock-Stone product itself into the building structure, for a period of 25 years.
(* Water leakage excludes surface splashes)
Excludes Waterproofing, Plumbing and PVC LM Flange shower drain outlet & connection, – installed and warranted by other trades.
Oben recommends that installation is carried out by Oben Factory Trained & Certified Installers
As part of Oben’s commitment to continuous improvement, Oben reserves the right to make product enhancements and changes to its products at any time.
Warranty Durability Schedule - Non-Commercial Use
Rock-Stone ® Shower Bases & Shower Niches | 25 Years |
Channel Drains (Stainless Steel) | 10 Years |
PVC Shower Drains | 7 Years |
Shower Glass & Hardware | 5 Years |
Shower Seals (PVC) | 5 Years |
Mirrors (Excludes Mirrors installed directly on to vanity tops) | 1 Year |
Powder Coated Finishes (Hardware & Channel Drains) | 1 Year |
The liability of the company is limited too, the original or equivalent replacement product (or system components) as originally supplied is declared defective by an authorised Oben company representative
Under no circumstances will Oben be liable for any incidental, consequential damages or losses beyond the replacement products as originally supplied.
This warranty will not apply where the Products have been improperly installed, has been misused or proof of purchase cannot be provided.
Any Warranty claim must be notified to Oben in writing within 30 days of any problem first appearing [email protected]
You must provide following information:
- Copy of original Invoice
- Name
- Address
- Photo’s
- Details of Warranty Claim.
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